Sylvan Learning Center
Reviews and Complaints
After spending alot of money and time, no improvement occurred at all
Don't ever go to Sylvan !!! It's a scam
DO NOT PREPAY ANY AMOUNT TO SYLVAN!
Amazing Reading Help
Sylvan is a Rip Off
Sylvan Cares!
Not worth it
Sylvan is a Rip Off
Unprofessional bussiness practices, Pasco/Hillsborough county Floirda
the sylvan that my child attended in pasco county florida is owned and operated by a group of the most unprofessional women (maybe even mentally unstable) that i have ever encountered. the director at the zephyrhills, florida office romps around and actually acts like she has a mental problem.
when speaking to the owner about her misconduct, that her employee dispays in front of the students/staff, instead of taking corrective action the owner actually in her words enables such conduct.
any normal establishment with any integrity would not want employees to act unprofessional, but apparently this particular owner did not see the value of retaining her students or staff. we now take our children to the KUMON learning center and it by far exceeds our expectations and it is much more cost effective and the professional end of it is unwaivered.
Online learning
Do not believe in the Sylvan Way
Cheated out of my hours and money!
No service
Sylvan is Sham
See email exchanges for yourself!Very pissed!
ticket# 64357.
Lisa,The payments are made to the financing company to pay for the program that Kyana has already completed. You are not paying for current services but for services past. Sometimes, payments continue on past instruction so that your program could be offered at lower monthly payments. We cannot ask the financing company to discontinue payments on a program that is already completed. Any disruption of payment could result in additional fines or harm to your credit which is something we do not want. It is unfortunate that you wish to decline the free hours to benefit Kyana but there is no refund available for services rendered.  We apologize for any dissatisfaction or inconvenience this has caused. Thank you.Â
On Wed, Jun 13, 2012 at 5:25 PM, Lisa Jones  wrote:No worries about the delay but we are honestly are not interested in the extra hours provided by Sylvan. The only progress shown was on Sylvan's test. This is a problem Tonya.Â
You reached out to Kyana's teachers several weeks after you asking if you could. I honestly do not want to go back and forth on this. We would like to stop payments as well as receive a refund ASAP.Â
Please provide me with the necessary paperwork ASAP or the contact info of whom I should be speaking with.
Lisa
Lisa JonesFounderArt by the Glazz, llcwww.artbytheglazz.com703.401.8710
On Jun 13, 2012, at 4:23 PM, Sylvan Sterling wrote:
Lisa,I apologize for the delay in response. I do completely understand your frustration. A struggling child in school can be very upsetting and overwhelming. We were beginning to see nice progress with Kyana's reading program especially in such a short amount of time. (48 hours out of 162 recommend hours) I have reattached Kyana's reading scores with us and recopied the email I sent to you a few weeks ago regarding her progress. I did reach out to Kyana's teacher recently to receive some advice for summer in hopes that you would take advantage of the hours we are providing to you and Kyana. Those hours are still there for you to use. Also attached is our summer schedule so that you can determine the best time to use those hours. Upon reviewing your account, Kyana attended all 48 hours that you purchased which means that there is not a cash refund available when services were received.  However, you still have the 10 hours we offered you still to use so that we can continue the work we have started and implement her teacher's recommendations.  Please let me know what additional concerns you may have or what works best for scheduling the free hours. Thank you.   Previous email sent to you: I have attached Kyana's Reading scores. We saw very nice improvement. She is still testing below grade level overall but headed in the right direction. Knowing words independently with vocabulary still seems to be a weakness. However, reading passages and comprehension has really improved. Building confidence is key! She still wants to second guess herself and unsure of her answers. I asked that she read passages aloud so that I could listen to her. I would like for us to continue with speed and encourage her to read more aloud even if it's just to herself. This seems to help keep her focused on passages that may seem overwhelming. I understand your frustration in school but I do hope that you continue on this path with us. Progress does not always show up quickly in school especially since they are working well above grade level and move on whether Kyana is ready or not. I think Kyana lacks in descriptive vocabulary which is why when describing Sylvan to you she just says "its fun." Although, we try to make the experience and learning fun, please note that we have goals and intensive instruction is geared to reach those goals. Your next 10 hours are on us and we have Kyana still on the schedule for today. Let me know what additional questions you may have. I'm always happy to help! On Wed, Jun 13, 2012 at 9:54 AM, Lisa Jones  wrote:
Lisa JonesFounderArt by the Glazz, llcwww.artbytheglazz.com703.401.8710
Begin forwarded message:
From: Lisa Jones Date: June 12, 2012 11:59:47 AM EDTTo: "sylvansterling@***.com" Subject: Re: Kyana Cutting Â
Good Morning Tonya,
I'm just going to get straight to the point. We would like a refund. We both know that Kyana did not excel in any area during her time with Sylvan. In fact she regressed. I actually had concerns with Sylvan prior to Kyana receiving her report card resulting in me visiting you.
I was truly hoping to receive a response from you allowing us to stop payments. Please send me the necessary paperwork to start the refund process or provide me with the contact info of the person I need to speak with who can.
Lisa
Lisa Jones
On Jun 9, 2012, Jennifer Staples >> Sylvan Sterling 06/08/12 6:02 PM >>>Dear Mrs. Staples,Â
One of your students, Kyana Cutting, is enrolled in our Sylvan Academic Programs. One of our major goals is to make each student's program as relevant to classroom needs as possible. Sylvan works closely with schools so that we can supplement, reinforce, and support each student's curriculum. Working with Kyana on a daily basis, you are in a unique position to provide insight and observe changes in performance.
Â
We would appreciate it if you could answer the following question and reply to this e-mail at your earliest convenience: If you had an extra hour a week to teach Kyana, what would you recommend? If you would like to contact us regarding Kyana, to learn more about Sylvan, or to visit the Center please feel free to call at (703) 404-****, or e-mail us at sylvansterling@***.com.
Â
Thank you for your valuable professional insight!
Â
Have a Great Summer!
Â
Tonya DruenCenter Director
Sylvan Learning Centersylvansterling@***.com21165 Whitfield Pl, Suite 103Sterling,VA 20165ph.703.404.8804 fx.703.880.7045 Summer Learning Loss Stops HERE!
--Â Â Tonya DruenCenter Director
Sylvan Learning Centersylvansterling@***.com21165 Whitfield Pl, Suite 103Sterling,VA 20165ph.703.404.8804 fx.703.880.7045 Summer Learning Loss Stops HERE!
--Â Â Tonya DruenCenter Director
Begin forwarded message:
From: Sylvan Support - Operations Date: June 20, 2012 8:56:00 PM EDTTo: abtg@***.comSubject: ACTION NEEDED FOR CENTER 12135 ISSUE=64357 PROJ=2Reply-To: slcinformationdesk@***.com
When replying, type your text above this line.Notification of Ticket Change
Thank you for contacting Sylvan Support Operations. We have received your request. For future reference, please refer to ticket# 64357.
Description:Entered on 06/20/2012 at 20:56:40 EDT (GMT-0400) by Karen H:Dear Lisa,Â
Thank you for contacting us about your concerns. Â We have reviewed your information and will redirect to the appropriate parties. Â Please allow 2 to 3 business days for a response.Â
Comments:Below is some of the emails exchanges between myself and the director of your sterling center.
I'm beyond disappointed with how unprofrofessional this situation is being handled. I have asked Tonya a considerable amount of times to speak to someone other than her.
I also complained weeks prior of my dissatisfaction of what I felt was being handled more like a daycare and I especially took offense to the late reach out to my daughters teacher after my third complaint..
We would like a refund. Very disappointed.
Please see email exchanges below.
Lisa Jones
1st of two part email.
Tonya,
Again, nothing personal but we would like to speak with the next person in charge. We have proceeded to get written statements from all of Kyana's teachers to include her principle and counselor.
Please provide me with contact info for the person next in charge which I've now asked for twice.Â
Thank you
Date submitted: 06/20/2012 02:57:54 PM
Please respond to this individual as soon as possible.
Sylvan/Kanata - Business first, Education second
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They sound like a bunch of ***, thanks for the write up :)
I think you have to have some caution to accepting posts like this on the internet. There are always two sides to a story and you have to be careful to make your own inquiries in life and not blindly rely on such posts.
Do ya know what you're talking about bud?
Lol... Get a life Anon
Lol… Anon get a life
Are you from sylvan?
Anon you sound like a homeless jew
Thank you guys! I was considering that tutoring for my daughter but have no money to lose.
That's the same exact thing that they've tried to pull on me
I've been through this ***