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I'm a single mother struggling to give my son the best on the world and when he was starting having dificulties in school I called sylvan. My son went to sylvan learning center in Saskatoon and got absolutely nothing but frustration.

After 6 classes we made the decision to discontinue lesson I was unable to reach them and once I finally did they refused to refund my huge chunk of prepaid time. They claimed to have emailed me - because of work I live with my phone - there was no email.

VERY disappointing I will not recommend their services to anyone infact I would recommend they be boycotted. Absolutely awful service.

Location: Saskatoon, Saskatchewan

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Dear Consumer,We're sorry to hear about your unpleasant experience. We feel badly that you were not well served in the past, and we invite you to call the Center directly so that we can schedule a time to go over your concerns in person.

Our phone number is 978-****I do need to point out that I have looked into this issue for you and would like to come to a resolution. Do keep in mind that our policies are in place to protect both the consumer and the business. Each family that attends Sylvan understands, agrees and signs the policies.

We are expected and obligated to uphold our end of the contract and we in return expect that our customers will do likewise. As always, which includes this case we have adhered to and followed the outlined policies.Sylvan Learning Center978-****

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